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    Customer Care Centre: We care!

    Customer Care Centre: a real driver for satisfying our customers


    Dedicated and available, the Customer Care Centre (CCC) provide a single point of contact for all customer enquires, developing close relationships with customers.
    Customer Care team with 1700 dedicated people in 68 countries provides world-class support on all Schneider Electric offers.

    Why contact?
    Your dedicated Customer Care team responds to questions on:
    - Commercial - Products, Solutions, post-sales queries
    - Logistics – delivery enquiry, order processing, price and availability
    - Technical – catalogues, product selection, or more complex questions
    - Service – intervention requests

    Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customers satisfaction.

    The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!

    For more information or for resolution to your queries 
    > Contact your Customer Care now!

    To know more

    To know more 

    Facts & Figures

    - A true global organization : 68 local centres and 10 regional service centres
    - 1700 dedicated people worldwide
    - 600,000 customer requests answered a month
    - 97.5% of answers given in 24 hours or less.